Cancellation Policy

Last Updated: [21/08/2026]

We understand that plans can change. If you need to cancel an order, please contact support.jewelryocityin@gmail.com as soon as possible.

Before Processing

Orders may be cancelled before production or fulfillment begins, subject to our ability to process the cancellation in time.

Made-to-Order & Customized Jewelry

Because made-to-order, personalized, engraved, resized, or customized jewelry is prepared specifically for the customer, cancellation may not be possible once production has started.

Orders Already Shipped

Orders that have already been dispatched cannot normally be cancelled.

In such cases, the customer may need to follow our Returns & Refunds Policy, if the item is eligible for return.

Refunds

Approved cancellations will be refunded to the original payment method.

Processing times may vary depending on the payment provider or financial institution.