Shipping Policy

Last Updated: [21/08/2026]

At JewelryOCity, every order is carefully prepared and inspected before being shipped. We aim to provide a smooth and reliable delivery experience from our studio to your doorstep.

Order Processing

Orders are typically processed within [4-5 business days] after payment has been successfully received.

Made-to-order and customized pieces may require additional processing time. The estimated production time will be stated on the individual product page whenever applicable.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information when available.

Shipping Times

Estimated delivery times are:

• United States: [3-5 business days] 

• United Kingdom: [5-7 business days]
  

• Australia: [6-7 business days]

• International: [8-9 business days]

Please note that delivery estimates are approximate and may vary due to the shipping carrier, customs processing, weather, holidays, or circumstances outside our control.

Shipping Costs

Shipping charges are displayed at checkout before you complete your purchase.

Destination	Shipping Cost	Estimated Delivery
🇺🇸 United States	FREE	3–5 Business Days
🇬🇧 United Kingdom	$19	5–7Business Days
🇦🇺 Australia	$19	6–7 Business Days
🌎 International	$19	8–9 Business Days

Tracking

Tracking information will be provided once your order has been dispatched and tracking becomes available.

Please allow up to 1 business days for tracking information to begin showing movement after dispatch.

Delayed or Lost Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and transportation procedures.

If your package appears to be delayed or lost, please contact us at support.jewelryocityin@gmail.com.

We will work with the carrier to investigate the shipment and assist you as much as reasonably possible.

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice an incorrect address after placing your order, contact us immediately at

Once an order has been dispatched, we may not be able to change the delivery address.

Customs & Import Duties

International orders may be subject to customs duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, these charges are the responsibility of the customer.

Customs policies vary by country, and we cannot guarantee how long an international shipment will take to clear customs.

Questions About Shipping

For shipping questions, please contact:

Email: support.jewelryocityin@gmail.com

Customer Support: JewelryOCity, 444 Alaska Ave, Torrance, California, 90503. 

We are always happy to assist.