Returns & Refunds Policy

Last Updated: [21/08/2026]

At JewelryOCity, we want you to feel confident when purchasing your jewelry. If your order does not meet your expectations, please review the following return guidelines.

Return Eligibility

We accept eligible returns within 7 days of delivery, provided that the item:

• Is unused and unworn

• Is in its original condition

• Is returned with the original packaging

• Has not been altered, resized, engraved, or customized

• Shows no signs of damage or wear

Certain products may be non-returnable due to their customized or made-to-order nature.

Non-Returnable Items

The following items may not be eligible for return:

• Personalized or engraved jewelry

• Custom-made jewelry

• Items that have been resized or altered

• Items showing signs of wear or damage

• Items returned without original packaging

• Items damaged after delivery due to misuse or improper care

How to Request a Return

Please contact support.jewelryocityin@gmail.com within 2 days of delivery.

Include:

• Your order number

• The reason for the return

• Photographs of the item, if requested

Please do not send an item back without receiving return instructions from our customer service team.

Return Shipping

Unless the item arrives damaged, defective, or incorrect, the customer is responsible for return shipping costs.

We recommend using a tracked and insured shipping service when returning jewelry, as JewelryOCity cannot be responsible for returns lost during transit.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow [3–4 business days] for the refund to appear in your account after it has been processed.

Original shipping charges may be non-refundable unless otherwise required by applicable law.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within [48 hours] of delivery.

Please provide clear photographs of:

• The jewelry

• The packaging

• The shipping label

We will review the issue and, where appropriate, offer a replacement, repair, or refund.

Exchanges

Exchanges are available at our discretion and may depend on product availability.

For sizing issues, please contact us before returning your item.

Final Sale Items

Items clearly marked Final Sale are not eligible for return or refund unless they arrive damaged, defective, or otherwise required by applicable law.