Frequently Asked Questions

💎 Products

Q: Is your jewelry real gold or silver?
Our pieces are premium 925 sterling silver with 14K Real Gold Plated jewelry designed to look luxurious while remaining affordable. They are crafted with high-quality plating and skin-friendly materials.

Q: Will the jewelry tarnish or fade?
Our jewelry is made for long-lasting shine. With proper care (avoid water, perfumes, and chemicals), it maintains its finish for a long time.

Q: Is the jewelry safe for sensitive skin?
Yes — most of our products are made with skin-friendly materials. However, customers with very sensitive skin should avoid prolonged moisture exposure.

Q: Can I wear it daily?
Yes, our jewelry is designed for everyday elegance, but for maximum lifespan we recommend removing it before showering, swimming, or exercising.

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📦 Orders & Shipping

Q: Do you offer free shipping?
Yes — we offer free shipping on all USA orders. International shipping is a flat $19 fee.

Q: How long does delivery take?

• USA: 3–4 business days

• International: 5-7 business days

Q: How can I track my order?
Once your order ships, you will receive a tracking number via email.

Q: My tracking hasn’t updated yet — is that normal?
Yes. Tracking may take 24–48 hours to activate after shipment.

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🔄 Returns & Exchanges

Q: Can I return my order?
Yes — returns are accepted within 14 days if the item is unused and in original packaging.

Q: Are earrings returnable?
For hygiene reasons, earrings cannot be returned unless damaged or incorrect.

Q: What if I receive a damaged item?
Contact us within 48 hours with photos and we will send a replacement or refund.

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💳 Payments

Q: What payment methods do you accept?
We accept all major credit/debit cards and secure online payment methods like Razorpay & PayPal available at checkout.

Q: Is my payment secure?
Yes. All transactions are encrypted and processed through secure payment providers.

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🎁 Other

Q: Is your jewelry good for gifting?
Absolutely — our pieces are perfect for birthdays, anniversaries, and special occasions.

Q: Do you offer bulk orders or wholesale?
Yes, please contact us for partnership or bulk pricing inquiries.