Returns & Refunds

At Jewelryocity, your satisfaction means everything to us. Each piece is carefully selected and inspected before shipping to ensure you receive jewelry you’ll truly love. However, if something isn’t quite right, we’re here to make it effortless.

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14-Day Return Window

You may request a return within 14 days of delivery.

To be eligible for a return:

• Item must be unused and unworn

• Item must be in original packaging

• Item must be in the same condition as received

For hygiene and safety reasons, earrings are non-returnable unless damaged or defective upon arrival.

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Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the item and packaging.
We will gladly arrange a replacement or full refund at no cost to you.

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Refunds

Once your return is received and inspected, your refund will be issued to your original payment method.

• Refund processing time: 3–5 business days after approval

• Shipping fees (if applicable) are non-refundable unless the error was ours

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Return Shipping

• USA Customers: Customer is responsible for return shipping unless item is defective

• International Customers: Return shipping is the buyer’s responsibility

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

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Non-Returnable Items

The following items cannot be returned:

• Earrings (for hygiene reasons)

• Personalized or custom jewelry

• Final sale or discounted clearance items

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If you need assistance, our support team will gladly guide you through the process — we want every Jewelryocity experience to feel confident and worry-free.

Jewelryocity — Because luxury should always feel reassuring.